Help Desk & Remote Support
Unlimited tickets, remote troubleshooting, and friendly technicians who own issues end‑to‑end.
- Windows, macOS, & Linux
- Office 365 & Google Workspace
- Line‑of‑business apps
Managed IT & Help Desk
Full‑Service IT Support & Proactive Maintenance
Keep your business running with 24/7 monitoring, rapid response, patch management, and experienced technicians in Central Illinois.
Avg. response < 1 hr*
Springfield, IL
35+ yrs
Locally owned
24/7
Monitoring & alerts
99.9%
Uptime targets
A+
Client satisfaction
Everything your business needs—handled.
We prevent problems before they happen and jump in fast when they do.
Security & Patch Management
Next‑gen AV/EDR, zero‑day patching, MFA, and regular vulnerability scans with reports.
- EDR + threat monitoring
- Monthly compliance reports
- MFA rollout & training
Network & Wi‑Fi
Design, firewalling, VLANs, site‑to‑site VPNs, and rock‑solid, secure wireless for offices and warehouses.
- Firewall + VPN management
- SD‑WAN options
- Guest & IoT segmentation
Backup & Disaster Recovery
On‑site + cloud backups with regular test restores. RTO/RPO targets you can count on.
- Immutable backups
- Quarterly recovery tests
- Email & SharePoint backup
Hardware & Lifecycle
Procurement, imaging, asset tracking, warranty handling, and secure e‑waste disposal.
- Asset inventory & CMDB
- Zero‑touch enrollment
- Decommissioning playbooks
User On/Off‑boarding
Same‑day user setup, permissions templates, SSO, and secure off‑boarding checklists.
- SSO / RBAC best practices
- Laptop provisioning
- Leaver access removal
Flexible Support Plans
Choose the coverage that fits today—scale up anytime.
Essentials
Core Care
Monitoring, patching, and help desk during business hours.
- Mon‑Fri, 8a–5p help desk
- Monthly reports
- Endpoint AV/EDR
Most Popular
Professional
Managed IT
Unlimited support with faster response and quarterly reviews.
- Unlimited tickets
- 1‑hr response target
- Quarterly IT roadmap
Premium
Managed IT + vCIO
All‑inclusive support, vCIO strategy, and compliance guidance.
- vCIO quarterly planning
- Security awareness training
- Compliance assistance
* Response targets vary by plan and issue priority.
Need help right now?
From email outages to ransomware, our team can jump in immediately—remote or on‑site.
Support Channels
- Phone & Email
- Remote Session
- On‑site Dispatch
Frequently Asked Questions
Straight answers to common questions about our IT support.
How fast is your response?
Priority issues target < 1 hour during business hours for Managed IT and Premium plans. After‑hours support available.
Do you support hybrid/remote teams?
Yes—device management, VPN/SSO, conditional access, and secure collaboration tools are part of our standard offerings.
Can you work with our current vendors?
Absolutely. We coordinate with ISPs, software vendors, and cloud providers to streamline support.
What industries do you support?
Professional services, healthcare, nonprofits, retail, manufacturing, government, and more.
Get a fast, accurate quote
Tell us about your environment, and we'll tailor the plan.
Visit or call us
- 3 N Old State Capitol Plaza, Springfield, IL 62701
- (217) 522‑6700
- info@kingtech.net
